Refund & Exchange Policy – Foxrobe
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Refund & Exchange Policy

Refund & Exchange Policy:

Our policy lasts 5 days after the orders has been delivered. Beyond that, you are not eligible for a refund or exchange.

To be eligible for a return, your item must be unused and unwashed and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or torn, would not be eligible for return.

We offer the first exchange free of cost once the items are checked not to be damaged, If a further exchange is required a nominal fee which will be the shipping charges will be charged from the customer's end, if the particular size and design is available in stock.

The Combo items will be returned or exchanged only when self shipped by the customer or can be processed by us, if the customer is pays for courier charges.

The Items on Sale will not be returned. They can be exchanged only if the customer pays the shipping.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment within 5-7 working days.

Refund after the exchange has been done is not applicable on any item.

We are not liable to refund any shipping amount. Only the product cost will be refunded.

The price for the items on sale will not be refunded.

Late or missing refunds (if applicable)

It usually takes 7-14 days for the refund to be credit back to your card, if it's taking longer than that then please let us know at support@foxrobe.com.

 Delivery

Your order will reach you within 7 working days.

Cancellations

Cancellations will be accepted within 24 hours after placing the order.